At smmeliteusa.com, we strive to ensure customer satisfaction with every purchase of our verified accounts. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
- Refund requests must be made within 30 days from the date of purchase.
- Proof of purchase (such as an order confirmation email or receipt) is required to process your refund request.
Non-Refundable Items
- Any account that has violated platform policies or been suspended due to user actions after delivery.
- Custom or bulk orders may not be eligible for refunds unless stated otherwise.
How to Request a Refund
To request a refund, please contact our customer support team via contact form and provide the following information:
- Your name and order number.
- A brief explanation of why you are requesting a refund.
- Proof of purchase (order confirmation or receipt).
Our team will review your request and notify you of the approval or rejection of your refund within 3-5 business days.
Refund Process
- Approved refunds will be processed within 7 business days.
- Refunds will be credited back to the original payment method used during the purchase. Please note that it may take an additional 1-2 business days for your bank or card issuer to process and reflect the refund.
Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange a product for the same item, please contact our support team.
Contact Us
If you have any questions about our refund policy, please contact us at info@smmeliteusa.com
.