At SmmEliteUSA, we are committed to providing our customers with high-quality, verified accounts to help you manage your online needs. We understand that sometimes circumstances may change or things may not go as planned, which is why we have created this Refund and Returns Policy to ensure your satisfaction and to resolve any issues that may arise.
Our goal is to make sure that you have a positive experience when purchasing from us. If you encounter any issues, we want to work with you to resolve them as quickly and efficiently as possible. Please take a moment to review our detailed Refund and Returns Policy below.
1. Refund Eligibility
We understand that sometimes, things don’t go as expected, and we want to ensure you’re taken care of if you find yourself in that situation. Below are the conditions under which you are eligible for a refund:
Account Verification Issues
At SmmEliteUSA, we guarantee that the verified accounts we provide meet the necessary standards required by the respective platforms (such as PayPal, LinkedIn, Google, etc.). However, if you purchase a verified account (for example, a verified LinkedIn account) and it fails to meet the verification requirements due to an error on our end, you are eligible for a full refund or we will provide you with a replacement account.
This includes instances where the account is found to be non-verified or inaccessible even after the purchase has been completed. In such cases, we will either replace the account with one that meets your needs or refund your payment in full.
Account Inaccessibility
If you encounter any issues accessing the account after purchasing, such as the account being locked, restricted, or unable to be accessed due to technical issues caused by us, you are eligible for a refund or replacement.
If the issue is discovered after the purchase, we ask that you reach out to our customer service team within 7 days of receiving the account details, and we will either assist you in gaining access or process your refund promptly.
Account Misuse or Violation of Platform Terms
We do not offer refunds for accounts that are flagged, restricted, or suspended due to misuse or violation of the platform’s terms of service. It is important to note that once an account is in your possession, you must use it in accordance with the terms and conditions of the respective platforms (such as PayPal, LinkedIn, etc.).
If you fail to adhere to the platform’s guidelines, it may result in account restrictions or suspensions, and we will not be responsible for such outcomes. Therefore, we encourage you to read and understand the platform’s terms before using the account.
Incorrect Account Type
In the rare event that you receive an account that is not the type you ordered (e.g., you purchased a verified PayPal account but received a verified Stripe account), you are eligible for either a refund or a replacement account. We ensure that the products we sell match the descriptions on our website, but if there are any discrepancies, we will work quickly to rectify the situation.
2. Non-Refundable Products
Because we sell digital products such as verified accounts, which are delivered immediately after purchase, there are certain situations where a refund cannot be processed:
- Once you have accessed or used the verified account, refunds will not be issued unless there is a technical issue on our end.
- Refunds will not be provided for accounts that have been activated or used by the customer. Once an account is delivered and in use, it falls under the customer’s responsibility to ensure it is not misused or violated.
- Refunds will also not be granted if the account has been flagged or suspended by the platform due to any negligence, misuse, or violation of the platform’s rules after it has been delivered to you.
We ask that you use the verified accounts responsibly and in line with platform guidelines to avoid issues down the line.
3. Return Policy
Since the products we offer are digital, we do not accept returns of any kind once the product (a verified account) has been delivered to you. As soon as the account details are provided and accessed by you, it is considered a final sale.
Digital goods, such as verified accounts, cannot be physically returned like physical goods, which is why our policy is focused on ensuring the quality of the account you purchase before delivery. Therefore, once the product is delivered and accessed, no returns will be accepted under any circumstances.
4. How to Request a Refund
If you believe you are eligible for a refund based on the conditions outlined above, please follow the process below to request a refund:
Step 1: Contact Us
To initiate a refund request, please reach out to our customer support team at [email protected] or +1 (267) 696-4876 within 7 days of receiving your purchase. Please be sure to include the following information in your message:
- Order Number
- Purchase Date
- Detailed explanation of the issue you are facing
- Any supporting evidence (such as screenshots of the issue, error messages, etc.)
Step 2: Verification
Our support team will verify your claim and assess the situation. We may ask for additional information if needed to assist with processing your refund or replacement.
Step 3: Resolution
Once we’ve verified the issue, we will either provide you with a replacement account or issue a full refund to your original payment method. You will be notified via email of the outcome.
We will do our best to resolve the issue within 3–5 business days, but please allow extra time during peak periods.
5. Refund Processing Time
After a refund request is approved, please allow 5-10 business days for the refund to be processed and reflected in your original payment method. Refund processing times may vary depending on your bank or payment processor.
If you have any concerns regarding the processing time, feel free to contact us for an update.
6. Customer Satisfaction
At SmmEliteUSA, our customers are our top priority. We are committed to ensuring that you are fully satisfied with your purchase. If you encounter any issues with your account or have any questions regarding your purchase, we encourage you to contact us immediately so that we can assist you in resolving the problem.
If you need any assistance or clarification regarding our Refund and Returns Policy, our customer support team is always ready to help you. We are here to make your experience as smooth and hassle-free as possible.
Contact Information
If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please don’t hesitate to contact us:
- Email: [email protected]
- Phone: +1 (267) 696-4876
- Office Time: 24/7 Hours
We are always available to assist you and ensure your satisfaction with your purchase.
Note
By purchasing from SmmEliteUSA, you agree to comply with our Refund and Returns Policy. We reserve the right to update or modify this policy at any time. Any changes will be posted here on our website, and all updates will be effective immediately upon posting.
Thank you for choosing SmmEliteUSA. We appreciate your business and look forward to serving you!